Click and run Type \\10.0.0.7\sonic_AV and click OK Enter lab\sandyh Enter your password Click OK Right click on vssetup.exe Choose copy Open my computer paste to the C drive click start, then run. Type in cmd and click OK. In the black window type cd\ and press return. at the c:\ prompt, type vssetup.exe /uninstall press return Being that this is a silent install/uninstall, you will see no evidence of the uninstall or completion. It will take about 30 seconds to complete, but you should wait for a minute. After the minute is up, reboot the PC. After the reboot click start, then run. Type in cmd and click OK. In the black window type cd\ and press return. at the c:\ prompt type vssetup.exe /ck=515d5e4e5d5a43232720 /p=v Once again, this is a silent install so you will see no activity indicating the VSSetup tool is running. The 2 ways to tell when the install is complete are by seeing the Mcshield in the system tray. And by checking the Windows Task Manager> Processes, to make sure there is no longer an instance of VSSetup.exe running.